The NDIS Worker Orientation Module: “Quality, Safety and You“ is a free, interactive online course that explains the responsibilities and obligations of NDIS workers under the NDIS Code of Conduct from the perspective of people with disability. It was developed by the NDIS Quality and Safeguards Commission in consultation with people with disability and NDIS providers to ensure it’s relevant and engaging.
This module is an important introduction for anyone working (or planning to work) in the disability sector, as it highlights participant rights, safety, and best practices. In fact, all registered NDIS providers are expected to include this module in their staff induction process and encourage existing workers to complete it as part of ongoing learning.
How to Access the Module
Accessing the NDIS Worker Orientation Module is simple. You will need a device (computer, tablet, or smartphone) with a reliable internet connection and a valid email address. Follow these steps:
- Visit the NDIS Training Portal: Go to the NDIS Quality and Safeguards Commission’s eLearning portal. You can access it through the “Worker training portal login” link on the NDIS Commission website or directly via the Training Portal.
- Create a New Account: Click “Create new account” on the login page. Fill out the registration form with your email address, username, password, first name, last name, and other required details. After submitting, check your email for a verification link and confirm your account. (If you don’t see it, check your spam or junk folder.)
- Log In to the Portal: After confirming your email, return to the login page and enter your username and password to access your dashboard.
- Find the Worker Orientation Module: Look for “Worker Orientation Module – Quality, Safety and You” listed on the homepage or under “All courses.” If needed, use the search bar and type “Worker Orientation Module” to locate it. Accessible versions, such as Auslan and screen-reader friendly formats, are also available.
- Enroll and Start the Module: Click on the course, confirm enrollment if prompted, and start the training. The module begins with an introduction video and continues through each learning section.
Tip: For the best experience, use an updated browser like Chrome, Firefox, or Safari. A computer or tablet with a stable internet connection will make it easier to view videos and interactive activities.
Related: What is NDIS Plan Management?
Completing the Training
Once you access the Quality, Safety and You module, you can complete the training at your own pace. Here’s what to expect and how to navigate through it:
Course Structure and Duration
The module is divided into four main sections that must be completed in sequence. Allow approximately 90 minutes to finish the training. You do not need to complete it all at once — you can break it into smaller sessions to suit your schedule.
Each section covers key topics, including:
- The NDIS vision and principles
- Participants’ rights and choice
- The role of the NDIS Quality and Safeguards Commission
- Worker responsibilities under the NDIS Code of Conduct, such as upholding human rights, showing respect, and managing risks
Real-life scenarios and questions are included throughout the training to make the learning practical and relatable.
Self-Paced Learning
The module is fully self-paced. You can start, pause, and resume whenever you like. Your progress will be saved automatically, so when you log back in, you can continue where you left off. Short breaks between sections are encouraged if you need time to absorb the information.
Interactive Content
Expect a mix of learning formats, including:
- Short reading sections
- Videos featuring people with disability
- Knowledge checks and scenario-based quizzes
The quizzes are designed to help you reflect and reinforce key points — they are not formal exams.
Tracking Your Progress
The portal displays your progress as you move through the training. Completed sections are typically marked with a checkmark or shown on a progress bar. You can also revisit any previous sections by clicking on the section title from the course menu.
Accessibility Options
Alternative formats are available to support different learning needs:
- A screen-reader friendly version for users who are blind or have low vision
- An Auslan (Australian Sign Language) version for Deaf users
These options are listed alongside the standard module on the training portal.
Learning Outcomes
By the end of the module, you will have a clear understanding of:
- The purpose and principles of the NDIS
- The role of the NDIS Quality and Safeguards Commission
- Your responsibilities under the NDIS Code of Conduct
The module aims to equip you with the knowledge and confidence to deliver safe, respectful, and high-quality support aligned with NDIS values.
Certification and Next Steps
Completing the NDIS Worker Orientation Module – Quality, Safety and You leads to an important milestone: earning your Certificate of Completion. Here’s how to download your certificate, share it with employers, and continue building your NDIS career.
How to Get Your Certificate
Downloading Your Certificate
After completing all sections of the module, the system will prompt you to download your Certificate of Completion. Look for a button such as “Download Certificate” or “View Certificate” on the final page or within your course overview. Follow the prompts to save a copy.
Saving and Printing
Save a digital copy of your certificate in a secure location, such as your email inbox, computer, or cloud storage. Printing a hard copy is also recommended, especially if an employer requests a physical copy. The certificate includes your name, module title, and completion date.
Sharing with Employers
Your Certificate of Completion is recognised across the NDIS sector. Many employers will request it during the hiring or onboarding process. You can email the PDF or provide a printed copy as part of your application documents. Having it ready can help streamline your employment process.
Building Your Career After the Module
Highlighting Your Training
Mention your completion of the NDIS Worker Orientation Module: Quality, Safety and You on your resume, cover letter, and in interviews. It shows your understanding of participant rights, quality standards, and responsibilities under the NDIS Code of Conduct.
Exploring Additional Training
Consider continuing your professional development by completing additional modules available through the NDIS Quality and Safeguards Commission. Options include:
- Supporting Effective Communication
- Supporting Safe and Enjoyable Meals
These additional modules strengthen your knowledge and demonstrate your commitment to delivering high-quality support.
Setting Yourself Up for Success
Completing the Worker Orientation Module is just the beginning. Ongoing learning and training will help you build confidence, improve your skills, and excel as a worker in the disability sector.
Troubleshooting and Support
Accessing and completing the NDIS Worker Orientation Module is usually smooth, but occasional technical issues can happen. Here’s how to troubleshoot common problems and where to find support if needed.
Common Troubleshooting Tips
Login Issues
If you have trouble logging in, double-check your username or email and password. If you have forgotten your password, click “Forgot your password?” on the login page to request a reset link.
Remember to check your spam or junk folder if you don’t see the reset email within a few minutes. For forgotten usernames or email issues, you may need to contact support.
Account Confirmation Problems
If you do not receive your account confirmation email during registration, verify that your email address was entered correctly.
You can attempt to register again or use the password recovery option if you believe the account exists. Always check your spam folder, and ensure you click the confirmation link before trying to log in.
Technical Difficulties During the Module
If videos or module pages are not loading properly:
- Refresh the page
- Close and reopen your browser
- Switch to a different device, preferably a computer or laptop
- Check that your internet connection is stable
Using an up-to-date browser like Chrome, Firefox, or Safari will help prevent most compatibility issues.
Certificate Download Issues
If you finish the course but cannot download your certificate:
- Ensure pop-ups are allowed for the training site (browser pop-up blockers can interfere with downloads)
- Try using a different browser or device
Your certificate remains available in your account, so you can return later to download it if needed.
Where to Find Help
Training Site Support
If you cannot resolve an issue on your own, click “Contact site support” at the bottom of the training portal page. You can submit an online help request describing the issue and providing your account email for faster assistance.
NDIS Commission Support
You can also find additional help through the NDIS Quality and Safeguards Commission website. Submit a technical support request via their online form or contact their general helpline, explaining that you need assistance with the Worker Orientation Module.
Support teams are experienced in helping workers navigate login, access, and technical problems, so don’t hesitate to reach out if you need assistance.
Related: What is the NDIS Worker Screening Check?
Frequently Asked Questions
1. Is the NDIS Worker Orientation Module mandatory for all disability support workers?
While the module is mandatory for workers employed by registered NDIS providers, it’s highly recommended for all disability support workers, including those working for unregistered providers or in self-managed arrangements. Completing the module demonstrates your commitment to quality service and understanding of the NDIS Code of Conduct regardless of your employment arrangement.
2. How often do I need to renew my NDIS Worker Orientation Module certification?
Currently, there is no formal expiration date or renewal requirement for the NDIS Worker Orientation Module certificate. However, it’s considered good practice to review the material periodically (perhaps annually) to refresh your knowledge, especially if there have been updates to the NDIS Code of Conduct or related policies.
3. Can I complete the module on my mobile phone?
Yes, the module is compatible with mobile devices. However, some interactive elements and videos may be easier to navigate on a larger screen. If you encounter any issues with the module’s functionality on your phone, try switching to a tablet or computer for a better experience.
4. Will my certificate be automatically shared with my employer?
No, the system does not automatically share your certificate with employers. You are responsible for downloading your certificate and providing it to your current or prospective employers as required. This gives you control over who receives your certification information.
5. Is the NDIS Worker Orientation Module available in languages other than English?
While the standard module is in English, the NDIS Commission recognizes the diverse workforce in the disability sector. For workers who speak languages other than English, check the training portal for any available translations or contact the NDIS Commission directly to inquire about language support options.
6. What if I change employers? Do I need to complete the module again?
No, your certificate remains valid regardless of where you work in the disability sector. Since the module focuses on the NDIS Code of Conduct and quality standards that apply across all providers, you can simply provide your existing certificate to your new employer without repeating the training.
7. How does this module relate to other required qualifications in disability support?
The NDIS Worker Orientation Module is considered a foundational requirement but is not a replacement for formal qualifications like a Certificate III in Individual Support or other specialized training. It complements these qualifications by specifically focusing on the NDIS Code of Conduct and quality standards framework.
8. Can I get an extension if I can’t complete the module within my organization’s timeframe?
Extension policies typically depend on your employer’s requirements rather than the NDIS Commission itself. If you’re having difficulty completing the module within the timeframe set by your organization, speak directly with your supervisor or HR department about possible accommodations.
9. Is there a way to test out of the module if I’m already experienced in disability support?
No, there is currently no test-out option available. Even experienced workers are required to complete the full module, as it ensures all NDIS workers have consistent and up-to-date knowledge of the specific NDIS Code of Conduct and quality framework.
10. What should I do if I notice practices at my workplace that don’t align with what I learned in the module?
If you observe practices that don’t align with the NDIS Code of Conduct or quality standards covered in the module, first raise your concerns through appropriate internal channels (supervisor, team leader, etc.). If issues aren’t addressed, you may contact the NDIS Quality and Safeguards Commission directly through their complaints process, which is designed to protect both participants and workers.
Final Thoughts
Completing the NDIS Worker Orientation Module is more than meeting a compliance requirement — it lays the foundation for delivering high-quality support across Australia’s disability sector.
The strength of this module comes from its person-centred approach. It offers real insights from people with disability about what quality and safety mean in practice. This perspective is critical for anyone committed to delivering supports that genuinely enhance independence and improve lives.
Your learning journey does not end with a certificate. The disability sector continues to evolve, with new approaches, innovations, and best practices emerging all the time. Completing this module is your first step toward an ongoing commitment to professional growth and delivering better outcomes for participants.
Whether you are new to the sector or already experienced, the core principles of respect, dignity, quality, and safety remain at the heart of excellent support. Embracing these values in your daily work makes a real difference — building a stronger, more inclusive community for everyone.
